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Billpay Questions & Answers

1. What is BillPay?
2. What transactions are available through BillPay?
3. What bills can I pay with BillPay?
4. What sort of equipment do I need to use BillPay?
5. Do I need any additional software to use BillPay?
6. Can I use BillPay outside of the United States?
7. Is there a fee for using BillPay?
8. How do I get Direct Deposit?
9. Will I be able to use BillPay with all of my UNFCU accounts?
10. Can I pay my UNFCU loans using BillPay?
11. Is there a way to use BillPay to automatically pay bills?
12. What if the bill payment is different from month-to-month, week-to-week?
13. How many days does it take for a BillPay payment to reach my payee?
14. Why would it take up to 10 days?
15. What proof would I have that my payment was made?
16. How do I stop a payment?
17. What happens if I set up a payment, but I do not have enough funds in my account?
18. Can I change my PIN?
19.  What are the security features used for Internet Banking/BillPay?
20. Can I use any Internet browser with BillPay?
21. How can I access the BillPay?
22. Can I "download" my account information into financial management software?
23. What if I forget my BillPay Account ID or my BillPay Personal Identification Number (PIN)?
24. Whom do I call if I have a problem with my BillPay account?
25. Can I try out BillPay by phone before I sign-up?
26. Can I take a look at BillPay on the Internet before I sign-up?
27. How do I sign up for BillPay?



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