Serving the People Who Serve the World. >Home     Current Rates Contact Us Financial Calculators Questions & Answers   BillPay eStatements Wire Transfers GlobalPhone Online Applications Internet Banking Telephone Audio Response Cheque Imaging WebChat ChequeMate™ Debit Card ATM Card Foreign Currency Services Direct Deposit Payroll Allocation Services Questions & Answers UNFCU Membership Products Services Programmes   Mortgage Centre Investment Centre Loan Centre       Services Questions & Answers 1.  How can I enroll in Telephone Audio Response/Internet Banking? 2.  How long will it take to process the Telephone Audio Response/Internet Banking Personal Identification Number (PIN) application? 3.  What do I do if my account gets locked on Internet Banking? 4.  Why can't I transfer funds from my account to another member account using Internet Banking? 5.  I am receiving an error message when trying to transfer between my UNFCU accounts using Internet Banking. I was successful last week; why can't I make transfers now? 6.  How do I request a wire transfer? 7.  Where can I find wire transfer form(s)? 8.  What is BillPay? 9.  How do I sign up for BillPay service? 10.  How can I open a Share Certificate online? 11.  How can I make a stop payment on one of my personal cheques? 12.  What is the difference between the UNFCU VISA® Credit Card, ChequeMate Debit Card, and ATM/Bancomat Card? 13.  Why am I being charged finance charges on my UNFCU VISA Credit Card account when I pay my balance in full each month? 14.  What are the daily limits for withdrawals via an ATM/Bancomat with the different cards that UNFCU offers? 15.  What does APY mean? 16.  Why are some forms only available in the Internet Banking section of the UNFCU website? 17.  Where can I find contact information for UNFCU branches and representative offices? What are the hours of operation for the different branches and liaison offices? 18.  How do I get in touch with representatives from the UNFCU Mortgage Centre? 19.  How is the ChequeMateTM debit card currency conversion fee being charged to my account? 20.  How many months of eStatements™ do I have access to? For More Questions & Answers, click on the links below: Online Experience Membership Financial Guidance Centre Products Services HELOC Mortgage Centre Billpay Secure Email   ATM & Branch Location WebChat © . UNFCU and 'Serving the People who Serve the World' are registered marks of United Nations Federal Credit Union. All rights reserved. This credit union is federally insured by the National Credit Union Administration. Privacy Policy.