Stay Secure: Be cautious of text messages and phone calls claiming to be from UNFCU reporting fraud on your accounts. Contact us directly to verify.
Maintenance: On 23 August, Digital Banking may be unavailable from 17:00 to 19:00 New York time.

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Help & Guidance

Screen share FAQs

Yes. During a phone call or chat with an agent, you can share your Digital Banking screen:

  • Sign in to Digital Banking.
  • Select ? at the bottom right of your screen to open the Help & Support menu.
  • Select Share your screen with an agent.

The agent will provide a code for you to start sharing your screen.

Yes. Screen share can only be initiated from within Digital Banking after signing in.

No, no downloads are required, and we will not request that you visit any external links. If you receive such a request, you are likely in contact with a fraudster pretending to be a UNFCU agent. Do not proceed. 

We will never: 

  • Ask you to download or connect to external software
  • Ask you to initiate transfers or set up recipients
  • Ask you to update your email address, mailing address, or phone number to an address or phone number you do not own
  • Contact you specifically to screen share without any context
  • Ask you to show us a non-UNFCU bank account or account on a non-UNFCU website
  • Ask you to screen share over Zoom, Microsoft Teams, Google Meet, or other third-party software

If you encounter any of the above, do not proceed. 

 

Look for a green outline around your Digital Banking screen.

Sharing your screen is optional and completely within your control. You can stop sharing your screen at any time by selecting the X in the bottom left corner, then selecting Yes.

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