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Contact Us

For service inquiries and assistance, or to provide us with suggestions, please contact us via your preferred channel. If you have a question about a product or service, you may also find the answer in our frequently asked questions (FAQs) section.

Connect with us remotely

Reach a member service representative during the listed hours, using our remote channels. Our representatives speak several languages.

Call Center

+1 347‑686‑6000 or via our toll-free numbers


Use this third party application1 to make free Skye-to-Skype calls2 globally from your computer or mobile device3.

Add unfcu.skype to your Skype contact list to get started.


(Available only in English.)

Type your questions and requests directly within the WebChat window. A member service representative will type the response in real-time so you don’t have to wait.

Begin a WebChat session

Toll-free numbers

  • UN tie line+1 212-963-8747
  • (Available from select duty stations)
  • Australia1-800-77-2730
  • Austria0800 90 1010
  • Belgium0800-72965
  • Bolivia800-10-0106
  • Brazil0800-891-3651
  • Canada1-800-891-2471
  • Chile1230-020-0607
  • Colombia01-800-912-2014
  • Cyprus8009-0647
  • Denmark8088-6833
  • France0800-90-2637
  • Germany0800-186-0722
  • Guatemala1-800-288-0099
  • Israel180-94-04338
  • Italy800-873-904
  • Mexico001-800-891-2471
  • Netherlands0800-022-2763
  • Panama001-866-864-2693
  • South Africa0800-99-3795
  • Switzerland0800-89-7860
  • Thailand001-800-110-08-1843
  • United Kingdom0-800-96-0726
  • United States1-800-891-2471

Email or write to us


Please use our online form to send us your questions and suggestions, or send us an email at email@unfcu.com.

Online form

Secure email

If you want to discuss a personal matter or send personal information, please use the secure email that is password protected.

To get started, you need to request a secure email account. Once you complete and submit the request form, you will then receive an email with instructions on how to register. You will have 90 days following the receipt of the registration email to enroll and activate your account. If you do not take action within this time frame, you will need to re-submit your request.

Request a secure email account

In writing

Fax us your inquiry:
+1 347-686-6400

Mail us your inquiry:

United Nations Federal Credit Union
Court Square Place, 24-01 44th Road
Long Island City, NY 11101 USA
ATTN: Member Directed Services

In regards to the Real Estate Settlement Procedures Act
All notices of error, information requests or qualified written requests regarding the servicing of your loan must be sent to:

United Nations Federal Credit Union
P.O. Box 1942
Long Island City, NY 11101 USA
Attn: Notice of Error/Information Request Dept.

Please include your name, account number, and the reason(s) you think your account is in error.

Visit us

Visit our US locations

Meet with us in person at one of our New York City locations, or in Washington, DC. We also have a mortgage service center in Virginia.

Visit a representative office

UNFCU has representative offices in Austria, Italy, Kenya, and Switzerland.

View all locations