Sign-in issues FAQs
If your account is locked, click the Forgot Password link and follow the prompts.
If you forget any of your login information, you can securely view your username or reset your password online. If you forget your username and have activated Google Authenticator, you can open the app to view your username.
If you forget both your username and password, call us at +1 347‑686‑6000 or use one of our toll-free numbers. For security reasons, we cannot reset your sensitive information via email, Skype, or Web Chat.