Steps to take if your card is lost or stolen
Take action immediately if your card is lost or stolen or if you notice unauthorized charges on your card.
Steps to take in Digital Banking
Sign in to Digital Banking.
Under Account Services, select Card Management.
Select Lock/Unlock Card and follow the steps to lock your card.
If you notice unauthorized transactions, select Report Fraud and follow the steps.
View your new card information under Card Details.
Add your card details to your digital wallet for immediate use.
If you are not enrolled in Digital Banking, call us immediately to lock your card. Call us at +1 347-686-6000 or use one of our toll-free numbers.